1
Can we collect our hire items from you and set them up ourselves?
I'm afraid not. There are a couple of reasons for this. First and foremost, to us, the service part of our business is equally as important as the products we offer. We are here to make your big day (and indeed the days before and after) as stress free and as easy as possible. We don't want you to worry about logistics, transportation, accidental damage and spending precious time on your wedding morning attaching wreaths to 100 or more chairs! Moreover, fixing methods for some of our items can be complicated, and our techniques vary from venue to venue, which is one of the reasons why we like to visit your venue in advance. At the end of the day, time with your loved ones is precious - it's what it's all about. So relax, and let us do the hard work - it's all part of the Woolly Woods service!
2
I'm getting married in Timbuktu! Are we still able to book you for our day?
Okay, Timbuktu might be a little out of our jurisdiction. But we are willing to travel within England!
We are conveniently located where the borders of Oxfordshire, Buckinghamshire and Northamptonshire meet, and are well placed to serve the surrounding areas. Travel to your venue up to 30 miles away from us is free of charge. After this we need to charge an additional fee of 45p per mile which helps to cover our ever increasing fuel costs!
3
How many weddings do you do? What is your availability like?
We don't usually book more than two weddings a week, and never on consecutive days. Your wedding day is important, and we are dedicated to providing the very best service we can. To do this, we need both the day before and the day after to take proper care of our decorations, and make them look their best for you, and for the next happy couple!
4
Do you have a minimum spend requirement?
Yes, we do have a minimum spend requirement of £350, however we will always try to accommodate a smaller budget wherever possible, so please get in touch to discuss your requirements further.
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5
Can we use your products to decorate our outdoor wedding or event?
Unfortunately our trees and wreaths are not weatherproof and therefore can only be housed indoors. However, they may be placed outdoors under cover, ie in a marquee etc, but we would need to discuss your plans in further detail to make sure our items will be suitable for your event.
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We understand that this is disappointing, but each piece we hire out is lovingly handmade and represents a significant time investment for us, and we need to ensure that our products stay looking their very best for all of our clients' requirements.
6
I am throwing a baby shower/Christmas party/Birthday bash or other fun celebration. Can I hire you for that?
Absolutely! We're always thrilled to be part of any exciting party plans! Just get in touch and we'd be happy to discuss your requirements and put together a bespoke package for you.
7
My wedding ceremony will take place in a church or registry office, and the reception is happening at a different location afterwards. Will I have to hire two sets of decorations, or can they be moved?
Our hire period covers your whole day as standard. Which means your decorations are yours to be enjoyed for your entire day. However, weddings that take place in two different locations are often a little more complicated, and our set up time is usually a little tighter, but we will work with you to come up with a plan that ensures you're getting the most out of your hire.
If you need items to be moved from one location to another, we will stay on hand to take care of this for you. We usually charge a small relocation fee for this which is dependant on distance between your two locations.
8
I am hiring my venue for multiple days and would like to have the decorations set up the day before. Can we arrange a longer hire period?
Of course, we're always happy to set up the day before wherever possible. There may be a small additional fee for this in high season.
Still have questions?
Get in touch to learn more